I have the research clipper installed. But when I click “Start highlighting,” I get an arrow and a blue spinning ball. I can highlight with it, but I don’t get the “Done” box with tags, etc. I also tried the right-click “Save to Airstory” but the arrow with the spinning blue ball appears. Would you please help me?

Student Asked on January 10, 2018 in Airstory Support.
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2 Answer(s)

Hi, mmazu557 – there are a few local things that can interfere with how the Researcher functions.  If you take a look at this article from Airstory’s Knowledge Base and follow the steps therein you should be able to get the Researcher behaving as expected.

If after taking the steps in the above-noted article you’re still experiencing problems please send Airstory support an email and they’ll be sure to help you asap.


Professor Emeritus Answered on January 10, 2018.
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yeah, i noticed you can’t use the researcher in google docs – or am i missing something?

Student Answered on February 1, 2018.
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